Faqs
1. What preconditions are required for order cancellation?
Orders that are unpacked and unshipped can apply for voluntary cancellation. Once the order enters the packaging and delivery process, cancellation application will no longer be supported.
2. Will order cancellation generate additional fees?
For eligible unshipped orders, voluntary cancellation will not produce hidden charges. The specific settlement rules are subject to the actual order status.
3. How to check the progress of cancellation review?
The whole review progress can be viewed in the order details page. We will try to complete the review process in a timely manner.
Orders that are unpacked and unshipped can apply for voluntary cancellation. Once the order enters the packaging and delivery process, cancellation application will no longer be supported.
2. Will order cancellation generate additional fees?
For eligible unshipped orders, voluntary cancellation will not produce hidden charges. The specific settlement rules are subject to the actual order status.
3. How to check the progress of cancellation review?
The whole review progress can be viewed in the order details page. We will try to complete the review process in a timely manner.